Grupo Marta’s Service Centers

Grupo Marta’s management is organized in service centers that allow the company to offer personalized support and field expertise. Owners have the ability to contract each center individually and, in return, the contracted unit develops a customized budget and strategy for the development or management project. An added benefit to contracting Grupo Marta’s services is the cost efficiencies that come from the establishment of joint programs within its members and various vendors.

Hotel & Restaurant Operations

Grupo Marta’s Operations Center takes care of all the day to day activities at the property level. Throughout the years, the ops team has specialized in running high performing standardized operations that meet, and in many cases exceed, the expectations of international travelers.

Services offered by Operations include:

  • Budgeting and strategic planning
  • Day to day operations in compliance with brand standards
  • Operation controls and audits
  • Inventory management
  • Training
  • Performance analysis
  • Local representation in chambers and tourism organizations

Executives in charge of this unit:

Luis Guillermo Montero, M.B.A.
Chief Operating Officer – Hotel Division

Loly Castro
Chief Operating Officer – Denny’s Costa Rica